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Webshop rules

These webshop rules („Rules”) define the rules of shopping in PRAEL webshop – http://praelskincare.com from PRAEL GROUP Pte Ltd, 111 North Bridge Road, #13-01 Peninsula Plaza, Singapore 179098, Reg. No. 201317353G.

The terms used in these Rules have the following meaning:
Customer – a natural person (with full capacity to perform acts in law) or corporate person who shopped or intends to shop in PRAEL webshop, whether a consumer or a contractor.
Seller – PRAEL GROUP Pte Ltd, 111 North Bridge Road, #13-01 Peninsula Plaza, Singapore 179098, Reg. No. 201317353G
Shop – the webshop operated by the Seller in the domain http://praelskincare.com
Rules – these Rules with all attachments
The Shop offers on a retail basis via the web collagen-based beauty products. Said products are available via the Shop in the form of finished products manufactured by the Seller.
The detailed information on the products can be found at http://praelskincare.com and are also made available by email at the email address of the Seller.
The Customer can contact the Seller at the address indicated in 2b or by email at customer.care@praelskincare.com
Orders in the Shop can be placed on the 24/7 basis and are processed from Monday through Friday, except for statutory holidays.

Terms and conditions of using the service

Terms and conditions of using the service

To place the order via the Shop the Customer must meet the following technical requirements:
– have a desktop computer or a laptop with the Internet
– have access to the email post
– use the web browser (Internet Explorer in version 11.0 or newer, Edge in version 40 or newer, Mozilla Firefox in version 50 or newer, Opera in version 42 or newer, Google Chrome in version 55 or newer, Safari in version 10 or newer)
– use the minimum screen resolution of 1024-768
– activate in the browser the cookie saving option.
The Webshop makes available the email services in form of the Customer Account, the Order Form and the Newsletter. For the provision of those services the Webshop charges no fees.
To use the Order Form, the Customer should choose the product and click the „Add to cart” button. To enter into the Newsletter service contract the Customer subscribes for the Newsletter as provided for on the Shop’s website.
In order to enter into the Customer’s Account service contract the Customer fully registers the Customer’s Account as provided for on the Shop’s website.
The Customer being a consumer can renounce the service contracts referred to above without cause within 14 days of the contract date.

Conclusion of contracts

The contract is made between the Seller and the Customer.
All prices indicated on the Shop’s website are VAT inclusive and are indicated in Polish złoty. The product prices are exclusive of the shipping cost.
Orders can be placed through the  Shop’s website by using the Form and without registration or by using the Customer’s Account. The Seller does not support telephone sales of its products. To make a purchase the Customer selects the product in the Shop by clicking the „Add to cart” button. Then he can indicate the quantity of the products in the cart view. Having selected the product(s) the Customer goes over to the tab in which he defines the delivery mode. Then the Customer clicks on the „Order and pay” button which redirects him to the website showing the information on the order placed. Such information includes the main features of the goods ordered, the total price with taxes and delivery charges delivery, the Customer’s particulars found on the order form.
To place the order the Customer is required to confirm it by clicking on the „Order and pay” button under the order summary.
By clicking the „Order and pay” button the Customer confirms that he has placed the order and will pay for it.
The sale contract is deemed concluded as soon as the Customer has confirmed the order placement by clicking on the „Order and pay” button.
The payment due date is the day on which the payment should be credited to the Seller’s account.
The order form can be used provided that the Customer confirmed having studied these Rules and accepted same.
After the Seller has received the Customer’s order it sends him an email confirming the order placement and specifying the processing particulars, which include the definition of the main features of the goods ordered, the order completion date, the total price with taxes and delivery charges, the personal particulars of the Customer found on the order form.
The Customer can request a sales slip or an invoice to accompany the shipment.
The contents of the contract concluded is recorded, secured and made available by:
– these Rules being made available on the Shop’s website
– recording the contents of the contract in the computer system of the Shop’s website
– an email confirming the order placement to the Customer.
The Seller reserves the right to refuse to process the order placed under the sales contract whenever the particulars of the Customer are untrue.

Payment due dates and modes

The Shop makes available the following payment modes:
Prepayment to the bank account: 83-2490-0005-0000-4530-4793-8898 Chem Cosmetics Sp. z o.o.
Payment via Tpay
The payments are handled by PayPal (Europe) S.á.r.l. et Cie, S.C.A. (R.S.C. Luxembourg B 118 349) and PAYU S.A. in Poznań.
The Customer is required to pay within 3 business days of the purchase date.
Whenever the funds for the transaction mad by the Customer with a payment card are to be returned the Seller shall return such funds to the bank account associated with the Customer’s payment card.
Payments in the Shop are effected via PRAEL – Chem Cosmetics Sp. z o.o. Marszałkowska 89, 00-693 Warszawa, tax ID [NIP]: 7010661557. All payments are made to the above bank account.

Delivery modes and costs

The cost of delivering the products ordered to the point of destination shall be to the Customer’s account.
The products are delivered to the address indicated on the territory of the Republic of Poland. The delivery charges are indicated in the panel and in the email message confirming the order placement.
The Shop lets you elect one of the following delivery modes:
– Courier shipment
The order completion date is seven business days if within the Republic of Poland, and runs from the date on which the payment for the goods ordered has been credited on the Seller’s account (or – for a credit card – from the payment authorization),

Right to renounce the contract

The terms hereof shall only be vested in a Customer being the consumer.
The consumer can renounce the contract made with the Seller without cause within fourteen (14) days of the receipt of the shipment or the personal collection of the goods.
The renouncement statement can be made by the Customer via the contract renouncement form to be found at the end of these Rules, to be posted to: PRAEL, ul. Mokotowska 52, 00-542 Warszawa, or to be emailed to: customer.care@praelskincare.com.
If the renouncement is made without using the form it shall not affect the effectiveness thereof. The renouncement shall not be effective unless emailed or sent by regular post prior to the expiry of the prescribed time.
The Seller shall forthwith confirm by email (to the address indicated on the order form) the receipt of the renouncement.
The Customer must return the products purchased within 14 days of sending the renouncement to the Seller’s address.
As soon as the renouncement has been sent the contract shall be deemed not concluded.
The Customer shall bear the direct cost of the return of the products purchased.
The Customer shall be liable for damage whenever the value of the thing has been depleted due to it being used beyond what was necessary to make sure of the nature, features and the functioning of the thing. In order to make sure of the nature, features and the functioning of the goods the Customer should not handle and test the goods other than he would do it in the stationary shop.
The Seller shall forthwith but not later than 14 calendar days of receiving the renouncement from the Customer be required to return to the Customer all the payments made by him, including the delivery costs (but excluding any extra costs resulting from the Customer’s choosing a delivery method other than the ordinary least expensive delivery method made available by the Shop). The Seller shall return the payments by using the same payment method used by the Customer, unless the latter has expressly agreed for a different method of returning such payments.
The Seller may withhold the return of the payments received from the Customer until it has received the products back or been presented the proof of the dispatch thereof.
The right to renounce the contract shall not apply to contracts involving a thing delivered in a sealed packaging that cannot be returned once the packaging has been opened for health protection or hygienic reasons, if the packaging was opened after having been delivered.

Contracts made with contractors

The terms of this Article 7 shall only apply to contracts made with Customers being contractors.
The placement of the order on behalf of a corporate person or an organizational entity not being a corporate person shall operate as the statement that the person placing the order is authorized to represent the organization on whose behalf the order was placed. The placement of the order without the required authorization shall result in the liability of the person placing the order for all damages resulting therefrom.
The contractor shall be required to inspect in a customary manner the consignment delivered to it via a shipper, and whenever a loss of or damage to the product is found it shall be required to do everything needed to determine the shipper’s liability.
The contractor shall forfeit the rights on account of the warranty if it failed to inspect the thing by the time and in the manner customarily adopted for things of that kind, and failed to notify the Seller forthwith of the defect, and if the defect did not become evident until later – if it failed to notify the Seller forthwith thereafter.
The Seller shall reserve the right to terminate the contract made with the contractor within 14 days of the date thereof.
Any disputes out of the contract between the Seller and the contractor shall be resolved by the court having jurisdiction over the Seller.

Product complaints (defect warranty)

The Seller shall be required to deliver products free from physical defects and legal faults.
The Seller’s liability for physical defects and legal faults shall expire after 2 years of the product delivery. During that time the Customer can notify the Seller of the defect by:
– sending an email message to: […]
– making an oral statement to the Seller, to be subsequently recorded by the latter.
The Customer shall not be bound by the complaining methods referred to above. He can make a complaint in any manner, provided that he uses a durable medium.
The complaint shall contain:
– the full name or business name of the Customer
– the mailing address of the Customer
– the attached purchase receipt (sales slip, invoice, proof of money transfer, etc)
– the identification of the goods questioned
– the demand of the complainant (contract renouncement, price reduction, product replacement, removal of defect)
– the date of making the complaint and the signature of the complainant.
The Seller shall confirm the receipt of the complaint and call upon the Customer to forthwith deliver the faulty product to the Seller for the complaint to be processed.
Should the complaint not be granted the goods shall be sent back with the indication of the grounds for doing so.
Should the Seller fail to respond to the complaint within 14 calendar days of having received same, the Seller shall be deemed to have accepted the complaint and the Customer’s demand therein.

Out-of-court dispute resolution

In order to resolve a dispute resulting from the purchase of products in the Shop the Customer shall – prior to bringing an action in the common court – have the opportunity to approach:
– the permanent consumer court referred to in the 15 December 2000 Trade Inspection Act with the request to resolve the dispute resulting from the sales contract
– the Provincial Inspector of the Trade Inspection with the request to institute mediation proceedings to terminate the dispute by way of negotiations
– the county or municipal consumer spokesman or a social organization protecting consumer rights.
The detailed information on the opportunity to use out-of-court dispute resolution methods are available at the offices and on the websites of such institutions as the Trade Inspection, county and municipal consumer spokesmen, social organizations protecting consumer rights, and also the Competition and Consumer Protection Office.
At http://ec.europa.eu/consumers/odr the platform of the online resolution of disputes can be accessed between consumers and contractors at the Union level (ODR platform). The ODR platform is an interactive and multilingual website with a point of the complex support of consumers and contractors striving an out-of-court resolution of the dispute involving the contractual obligations under the online sales contract or service contract.

Final provisions

The Seller reserves the right to modify these Rules due to the changing legislation or changes in the mode of concluding and completing contracts. Such modifications shall not affect the orders and contracts already placed, processed or completed.
Otherwise the provisions of the generally applicable law shall apply, in particular those of the 23 April 1964 civil code act and the 30 May 2014 consumer rights act.

These Rules are effective as from 1 September 2017.

 

Contract renouncement form

(this form is to be completed and returned only if wishing to renounce the contract)

Addressee […]

I/we(*) advise hereby that I/we renounce the sales contract for the following things […]

Full name of Customer(s) […]

Signature of Customer(s) (only for the hard copy form) […]

Date […]

Email to the Customer „Order Confirmation”

This email confirms your order placed in the online PRAEL shop operated by PRAEL GROUP Pte Ltd, 111 North Bridge Road, #13-01 Peninsula Plaza, Singapore 179098, Reg. No. 201317353G.

Information on the product ordered

Price (VAT inclusive) […]

Delivery cost and mode […]

Total price […]

Completion date […]

Selected payment mode and due date […]

Account number for the transfer […]

Right to renounce the contract

You can renounce this contract within 14 days without cause. The time by which you can renounce this contract shall expire 14 days after the day on which you became the possessor of the thing. To use the right to renounce the contract you must advise PRAEL GROUP Pte Ltd at their email: […] (address for service: […]) of your decision to do so by way of a clear statement (for instance by a letter mailed or faxed or by an email message).
You can also use the contract renouncement form (to be found at the end of these Rules), this however is not obligatory. You can also fill in and send the contract renouncement form or any other clear statement by email at […]. In the latter case we shall forthwith send you a confirmation of the receipt of the contract renouncement information on a durable medium (for instance by email).
To observe the time limit for the contract renouncement statement, the information on the enforcement of your right to renounce the contract must be sent prior to the expiry of the notice period.

Consequences of renouncing the contract

Should this contract be renounced you shall be refunded all the payments made, including the delivery cost (except any extra costs resulting from yours choosing a delivery method other than the ordinary least expensive delivery method offered by us), forthwith but in no case later than 14 days of the day on which we have been advised of your decision to exercise your right to renounce this contract. We shall make the refund by using the same payment method used by you in the primary transaction, unless you have expressly agreed otherwise; whatever the method of the refund you shall not suffer any charges for such a refund. We may withhold the refund until the earlier of receiving the products back or being presented the proof of the dispatch thereof.

You are kindly requested to return the thing to the following address: […] forthwith, but in no case later than 14 days of the day on which you advised us of your intention to renounce this contract. The time limit shall be deemed observed if you return the thing to us within 14 days or earlier.

You shall have to suffer the direct cost of returning the thing.

You shall be liable for damage whenever the value of the thing has been depleted due to it being used beyond what was necessary to make sure of the nature, features and the functioning of the thing.

The right to renounce the contract shall not apply to contracts involving a thing delivered in a sealed packaging that cannot be returned once the packaging has been opened for health protection or hygienic reasons, if the packaging was opened after having been delivered.

You should make the complaint by email or to the Seller’s address in line with the procedure set forth in section 8 of these Rules.

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Administratorem danych osobowych jest PRAEL GROUP Pte Ltd, 111 North Bridge Road, #13-01 Peninsula Plaza, Singapore 179098, Reg. No. 201317353G.

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